Washer Saga Part II

Steve & I got home from French lesson today to see a truck in front our our house. Boy, were we happy. About a week ago it started raining, sometimes for half a day, often lightly but almost everyday. We had one huge lightening & thunder storm. About two days later a large puddle appeared in the drying room in the basement. The "puddle" covered about one third of the floor. I was selfishly not too distressed as our clothes lines are on the dry side of the room.  We looked around to see if we could find where the water had entered. There is a door to the back garden. It was dry by the door. There are windows that are usually open on our side but obviously no water had entered through the windows. Then we noticed an unpleasant odor in the the washer room and the drying room. We collected our clothes and returned to our apartment which has light blue wall-to-wall carpeting in the entry hall and foyer. I noticed black spots where Steve had stepped. He took off his shoes and  cleaned up the spots but there was an odor.  The next day the original puddle was larger. But more significantly there was a puddle in the room with the  washer. This was muddy water. Now I needed boots to do the wash. It has been that way for a week. Our neighbors, Anabelle & Chrystalle told us it has happened before. There are drains in the floors of the basement rooms. The drainage pipe gets plugged up from ground water and mud and somehow sewage mixes in. Then it backs up into the basement. We waited for help, not one of us willing to muck out the basement. I heard that Christalle called the landlord and nothing happened, then Anabelle, the lawyer, wrote a letter. I kept my two cents out of it. Today the truck arrived and pumped out our basement. Hopefully the smell that permeates the entrance to the building as well as the basement will disappear soon. After the truck left I went downstairs. Much to my disappointment it is still very wet and very smelly down there. Luckily we are leaving for Ireland tomorrow. Hopefully, it will be dry and odor free by the time we return in two weeks. The truck says: Installations Sanitaires-Chauffages-Dépannage-Debouchage-Curage de Canalisations, you get the idea. It also says 24h sur 24h Cappilli. Thank you Monsieur Capilli. I took a picture of the truck but I cannot post it from Ireland. Use your imagination.